Live Installation Support
 
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Live Installation Support

Precio regular USD $299.00
Precio de venta USD $299.00 Precio regular $299.00
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Flexible installment payment options available.
EcoFlow offers two installation support options:
1) Live Installation Support (Remote)
Use your own installer or electrician and receive official EcoFlow live video guidance during installation.
EcoFlow provides real‑time support to ensure the installation follows EcoFlow standards.
2) Turnkey On‑Site Installation
EcoFlow‑certified professionals handle the full installation process, including scheduling, permitting (if applicable), on‑site installation, setup, and user instructions.
Service Flow:
Order → Scheduling → Permit Application (if required) → Installation & Setup → Customer Verification
Descripción general
2 pcs
2% OFF
3 - 4 pcs
3% OFF
5 - 10 pcs
7% OFF
11 - 20 pcs
9% OFF
20+ pcs
10% OFF
📞 Please answer calls from +1 (858) 868-6364 or add it to your contacts to avoid installation scheduling delays.
USD $299
📞 Please answer calls from +1 (858) 868-6364 or add it to your contacts to avoid installation scheduling delays.
Texto previo al pedido
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Official Expertise. Ready to Setup on Arrival.

Powered by EcoFlow’s original engineering expertise, we provide professional technical support and clear,
guided workflows for deploying your home energy storage system.
No waiting. No delays. Get reliable power up and running—faster and with confidence.

Proper Installation Unlocks the peak
performance of Your System


SHP3 + DPUX serve as the intelligent power hub of your home. Core capabilities—including backup power switching, load management, and energy monitoring—depend on a correctly installed and properly commissioned system.

EcoFlow’s official technical support team provides step‑by‑step video guidance in real‑world scenarios, along with live expert Q&A.

Live Installation Support Process
OverviewFrom Order to Completion —
4 Standardized Steps

1. Phone Appointment Scheduling

After you place the order,our
customer service team will contact
you within two business days
using the phone number provided
in your order.

2. Remote Site Review
(If Required)

Join a secure video session with our official installation support team to review and confirm the installation environment.

3.Live Installation Guidance

At the agreed time, receive real-time, step-by-step live support to complete the installation according to the plan.

4.Setup & Use

With guidance, configure your product and begin using your system¹.


¹: The equipment may be put into operation only if the on-site electrical conditions and network environment comply with the installation and usage requirements of SHP2 / SHP3 / Gateway.

EcoFlow 4-Step Live Installation
Support Process

1
Remote Site Survey

Live video session to review site conditions, confirm installation preferences, provide suggestions in accordance.

2
Installation Support

Step-by-step live instructions covering mounting, drilling, and making connections.

3
Operation Walkthrough

Overview of essential functions, app setup, and basic controls — all demonstrated live during the session.

4
Completion Review

Key installation points shown via camera, with discussion and Q&A to ensure the process follows the agreed plan.

Official Live Installation Support

1
Live Demo Environment

Step‑by‑step video support using our fully prepared installation setup, making the process easier to follow.

2
Real‑Time Q&A

Instant answers to installation questions during the live session for greater efficiency.

3
Remote Site Survey

Live video review of your installation site with tailored setup recommendations.

4
Limited‑Time Free Access

Join the pilot program now to experience this service at no cost.

Important:


Service Duration: The maximum duration for this service is up to 7 hours and cannot extend across multiple days. If the actual installation time exceeds one day, we may adopt alternative support arrangements.
Warning: This support is for informational guidance only and does not replace a licensed electrician. Electrical work can be hazardous. Always follow local codes and hire a qualified electrician where required.
Note: EcoFlow’s Live Video Installation Support does not replace professional electrical services or inspections. You are responsible for using a qualified installer, complying with local codes, and obtaining any required permits and inspections.
Disclaimer:This Live installation support is provided in good faith as an auxiliary guidance service only and does not replace professional installation services. EcoFlow (EF) shall not be liable for any legal claims, damages, or losses arising from, but not limited to, unqualified personnel, improper operations, installation accidents, errors, or any related circumstances.
Electrical installation involves high-risk activities, including but not limited to electric shock and fire hazards.
📍 If the installation is performed by the user or any third party, all associated risks are borne by the installer.
📍 Post-installation inspections, routine checks, and safety verification remain the responsibility of the user or their appointed service provider.

Service Hotline

+1 858-868-6364

Service Hours

Mon–Fri, 9 a.m. – 6 p.m. (EST)


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