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Official Expertise. Ready to Setup on Arrival.
Powered by EcoFlow’s original engineering expertise, we provide professional technical support and clear,
guided workflows for deploying your home energy storage system.
No waiting. No delays. Get reliable power up and running—faster and with confidence.
Proper Installation Unlocks the peak
performance of Your System
SHP3 + DPUX serve as the intelligent power hub of your home. Core capabilities—including backup power switching, load management, and energy monitoring—depend on a correctly installed and properly commissioned system.
EcoFlow’s official technical support team provides step‑by‑step video guidance in real‑world scenarios, along with live expert Q&A.
Live Installation Support Process
OverviewFrom Order to Completion —
4 Standardized Steps
EcoFlow 4-Step Live Installation
Support Process
Live video session to review site conditions, confirm installation preferences, provide suggestions in accordance.
Step-by-step live instructions covering mounting, drilling, and making connections.
Overview of essential functions, app setup, and basic controls — all demonstrated live during the session.
Key installation points shown via camera, with discussion and Q&A to ensure the process follows the agreed plan.
Official Live Installation Support
Step‑by‑step video support using our fully prepared installation setup, making the process easier to follow.
Instant answers to installation questions during the live session for greater efficiency.
Live video review of your installation site with tailored setup recommendations.
Join the pilot program now to experience this service at no cost.
Service Hotline
+1 858-868-6364
Service Hours
Mon–Fri, 9 a.m. – 6 p.m. (EST)

