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Official Live Installation Support
Step‑by‑step video support using our fully prepared installation setup, making the process easier to follow.
Instant answers to installation questions during the live session for greater efficiency.
Live video review of your installation site with tailored setup recommendations.
Join the pilot program now to experience this service at no cost.
Who It’s For
Users who have not yet installed Smart Home Panel 2, Smart Home Panel 3 and Smart Gateway.
Installation personnel must meet the qualifications required by local codes and regulations.
EcoFlow 4-Step Live Installation Support Process
Live video session to review site conditions, confirm installation preferences, provide suggestions in accordance.
Step-by-step live instructions covering mounting, drilling, and making connections.
Overview of essential functions, app setup, and basic controls — all demonstrated live during the session.
Key installation points shown via camera, with discussion and Q&A to ensure the process follows the agreed plan.
How to Schedule
Book an appointment through our official website or call our service hotline
Service Hotline
+1 (800)-368-8604
Service Hours
Mon–Fri, 9 a.m. – 7 p.m. (EST)

