Prime day popup
1. Valid from June 23–July 7
2. Get $500 off with auto code, for use with the following bundles: DELTA Pro Ultra + Smart Home Panel 2 + Installation, DELTA Pro 3 + Smart Home Panel 2 + Installation, 2 × DELTA Pro 3 + 50 Amp Hub + Smart Home Panel 2 + Installation, Smart Home Panel 2 + Installation, and Turnkey Installation Service
3. How to get installation service after purchase:
Turnkey Installation Service
1
Place Your Order and Pay
When placing an order, please provide your full delivery address and contact details.
2
Appointment Scheduling
Our team will get in touch with you via phone or email within two business days to schedule your installation.
3
On-Time Visit & Installation & Commissioning & Instructions
A trained certified installer will arrive at the scheduled time to complete your installation. They will install and commission your system on site to ensure that it is operational that day¹, and will also provide instructions on how to use basic features².
4
Customer Verification & Feedback
You'll have the opportunity to check the installation. We welcome any subsequent feedback you can provide about your experience with our service.
¹: Ensuring same-day operation does not cover: Environments that are not suitable for installation, environments that require additional materials to be purchased for installation, or system faults. Specific completion times are determined by our technical assessments.
²: Basic feature instructions include: Using app homepage features, powering the product on and off, indicator light meanings, and guidance on firmware upgrades.
4. Pros and Cons
Ecoflow Installation
Third-Party Installation Services
Guaranteed Response Times with Compensation
Once you place an order, an installer will contact you within two business days to schedule your installation.
The standard delayed appointment compensation is USD 200.
Once you place an order, an installer will contact you within two business days to schedule your installation.
The standard delayed appointment compensation is USD 200.
No Response for Extended Periods No accountability for response times, unreliable service schedule, and no customer guarantees.
On-Time Arrival Guarantee with Missed Appointment Compensation You will receive compensation if an EcoFlow installer misses your scheduled appointment on the appointed day without reason and a new appointment will be booked. The standard missed appointment compensation is USD 200.
No-Show installers
Lack of accountability leads to frequent appointment no-shows.
Lack of accountability leads to frequent appointment no-shows.
Certified Professional installers with Follow-up Service
All EcoFlow installers are professionally certified. If the 4-step installation process does not meet EcoFlow standards, we'll provide a free follow-up appointment.
Ecoflow reserves the right of final interpretation.
All EcoFlow installers are professionally certified. If the 4-step installation process does not meet EcoFlow standards, we'll provide a free follow-up appointment.
Ecoflow reserves the right of final interpretation.
No Customer Guarantees Installers without product knowledge or proper certification often deliver inadequate installations.
Exclusive Customer Service for End-to-End Support
Complete support and tracking for your installation from order placement to final verification.
Complete support and tracking for your installation from order placement to final verification.
Obscure Installation Process
No installation progress updates, difficult to find help quickly when problems arise.
No installation progress updates, difficult to find help quickly when problems arise.
5. EcoFlow 4-Step Installation Process: Unparalleled Expertise from Our Certified Professionals
1
Unpacking, Testing and Installation Planning:
We meticulously unbox and check your system to ensure that it is damage-free after shipping. We take time to listen to your suggestions and preferences before recommending an installation plan.
2
Mounting, Wiring and Commissioning:
We properly drill holes and position your system in the most suitable location. All cables and ducts are installed with meticulous attention to alignment and organization. We power up and commission your system to ensure its proper operation.
3
Instructions:
We provide clear instructions for basic system operations.
4
Verification:
You will be invited to thoroughly inspect and sign off each installation item for confirmation.
6. Installation Service Scope
1
VIP Customer Service:
Enjoy VIP services such as installation guidance and usage consultation.
2
Professional Installation Service:
4-step professional installation process.
3
Materials Included:
All electrical wiring up to 2 feet.
4
Free Sub Panel Removal:
We'll remove your existing sub panel at no extra charge when upgrading to our system.
7. For more installation information, refer to our Installation T&C
