EcoFlow Installation Terms and Conditions (United States)
I. Scope of Installation Service
A. Service Content
This installation service is strictly limited to the standard installation service of the EcoFlow Smart Home Panel 2 (“SHP2”) , EcoFlow Smart Home Panel 3("SHP3"), EcoFlow Smart Gateway("ATS"), Smart Home Panel 10("SHP10")or any bundle that includes the SHP2, SHP3, ATS and SHP10 alongside other EcoFlow products, including but not limited to the Delta Pro/ Delta Pro Ultra/ Delta Pro Ultra X Series/Titan series (collectively referred to as the “Products”). Standard installation service includes an on-site visit by a duly licensed electrician ("Electrician"), as required by applicable law, and the installation of the Products, including replacement of the existing load center with SHP3, where applicable, and wiring the SHP2/SHP3/ATS/SHP10 to the existing load center, subject to applicable electrical codes and the installation requirements specified in Section II.
Please note that this installation service does NOT include wiring the Delta Pro/ Delta Pro Ultra/ Delta Pro Ultra X Series/Titan series to solar panels or photovoltaic (PV) systems. If a user requests wiring to solar or PV systems, the electrician reserves the right to decline the installation service.
B. Installation Conditions
The user's home electrical system must fully comply with all applicable local government regulations and electrical standards. Any unauthorized modifications to the home circuit—i.e., changes made without official government approval—will render the property ineligible for installation.
If the user's residence is unusually large, resulting in extended wiring distances or undervoltage risks, the installation may fail to meet the requirements of the National Electrical Code (NEC) or other applicable codes and regulations. In such cases, the installation cannot proceed.
Furthermore, in the event of any unforeseen circumstances that affect the safety, legality, or practicality of the installation, EcoFlow and/or the electrician reserves the sole right to determine the final feasibility of performing the service, based on applicable laws, electrical codes, and actual site conditions.
C. Territory:
Our installation service covers most areas in the United States. Please verify coverage by entering your ZIP code during checkout. If the order cannot be placed, it indicates your area is currently not serviced - please contact customer support for assistance. Note: ZIP code verification may have minor discrepancies. If service is ultimately unavailable in your location, our customer service team will contact you and process your refund.
D. 7-Day Installation Service
EcoFlow's "7-Day Installation" service is calculated in business days, commencing the day after
all required local permits/approvals are obtained (whichever is later)through the completion of on-site product
installation. ZIP codes eligible for the 7-day coverage are limited to those indicated as serviceable upon
entering your ZIP code on our official website.
Delays arising from the following circumstances are excludedd from the "7-Day Installation" commitment:
shipping and transit; the customer's failure to respond, confirm the installation time, or remain reachable
within two (2) business days; customer-initiated appointment changes; permit submission, government
approval, or additional inspection time; complex installation environment or non-compliant on-site conditions;
legal or regulatory restrictions; severe weather; and force majeure events, among others. EcoFlow shall not be
held liable for delays caused by the foregoing or any other reasorins beyond EcoFlow's reasonable control.
The 7-Day Installation commitment is subject to site readiness, product availability, applicable governmental and regulatory requirements and the customer's timely cooperation, and does not override any mandatory requirements under applicable law.
E. Service Benefits
The installation service benefits promoted are exclusively available to users who place an order and complete a successful payment for the installation service through the official EcoFlow website （https://www.ecoflow.com/us & https://us.ecoflow.com/）. Orders made through third-party platforms or other sales channels are not eligible for these benefits.
Important Notification on Power Outage:
During the installation of the Smart Home Panel 2 (SHP2), Smart Home Panel 3 (SHP3), Smart Gateway (ATS) or Smart Home Panel 10 (SHP10), a temporary power outage lasting several hours may occur, depending on the requirements of local inspectors. Users are advised to prepare in advance for any impact on household appliances, business operations, or other electricity-dependent activities.
II. Installation Fees and Additional Costs
Before proceeding with installation, please note that additional travel costs, labor costs, excess materials, or permit application fees may apply depending on local conditions, regulatory requirements, or site-specific circumstances.
A. Installation Service Fee Coverage
Installation service includes:
The standard Installation Service Fee for Smart Home Panel 2 (SHP2), Smart Home Panel 3 (SHP3), Smart Gateway (ATS) or Smart Home Panel 10 (SHP10) ONLY covers the standard installation labor costs for one (1) EcoFlow Smart Home Panel or Smart Gateway unit.
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SHP2 / SHP3: Replacement of the existing electrical panel, or installation as a sub-panel — covered labor applies to work performed within 2 feet of the existing panel (includes back-to-back installation on opposite sides of the same wall).
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ATS (Smart Gateway): Installation upstream of the existing electrical panel — covered labor applies to work performed within 2 feet (includes back-to-back installation on opposite sides of the same wall).
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SHP10: Installation downstream of the existing electrical panel — covered labor applies to work performed within the length of the cable included with the product (includes back-to-back installation on opposite sides of the same wall).
Not Included in the Service：
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Retrofitting or modification of existing smart meters or distribution panels.
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Wall patching, painting, or other non-electrical work.
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Supply and installation of the upstream circuit breaker in the main distribution panel.
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Drilling into load-bearing structures, and civil works (including trench digging or underground cable installation).
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EPO (Emergency Power Off) switch and associated wiring
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OCPD (Overcurrent Protection Device) installation between the SHP2/SHP3/Smart Gateway /SHP10 and the energy storage system, if required by local electrical codes.
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GFCI/AFCI protected circuit modifications.
B. Exclusions from the Installation Service Fee
The installation service fee listed on the official EcoFlow website does NOT include the following additional costs, which must be borne by the user:
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All materials, hardware, and accessories required to either connect the Smart Home Panel 2 (SHP2), Smart Home Panel 3 (SHP3), Smart Gateway (ATS) or Smart Home Panel 10 (SHP10)to the upstream distribution panel, or replace the existing distribution panel with the SHP2, SHP3, ATS or SHP10.
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Replacement or addition of electrical components such as Overcurrent Protection Devices (OCPD), outdoor disconnect, EPO, circuit breakers, fuses, junction boxes, fuse box, electric meter box, distribution panel, etc. The costs for such electrical components required for installation, as well as the labor costs associated with their installation, shall be borne by the user. If local regulations require the installation of certain electrical components, failure to comply may result in fines or enforcement actions by the Authority Having Jurisdiction (AHJ). Such penalties shall be the sole responsibility of the user.
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Existing electrical panel upgrade.
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Permit application fees required by local regulations or utility companies, and any engineering design and drawing costs associated with PE‑stamped drawings, if applicable.
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Electrician's on-site visit/assessment fee. This fee will be waived if (a) the installation site meets the necessary installation conditions, and (b) the user proceeds with the installation service. If the user cancels the installation after the electrician's initial on-site visit, or the installation site is determined to be unsuitable for installation, the user shall be responsible for the on-site visit/assessment fee.
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Any structural modifications, wall openings, patching, painting, or non-electrical work needed to complete the installation.
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Additional labor costs for installing the Smart Home Panel 3 (SHP3) or Smart Gateway (ATS) as a sub-panel located more than 2 (two) feet from the existing electrical panel, or for installing the Smart Home Panel 10 (SHP10) beyond the length of the cable included with the product.
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Additional travel costs if the installation site is located outside the electrician’s standard service area.
C. Permit fee coverage
A permit application fee of $500 will be charged on the official website. If the actual permit application fee exceeds $500, the user shall pay the amount exceeding $500 directly to the electrician. The permit application fee and any engineering design and drawing costs, where applicable, shall be based on the invoice or receipt provided by the electrician.
Any additional permit fees or engineering costs, if applicable, will be determined following the electrician's on-site assessment and communicated to the user for approval before such costs are incurred.
Please note: the permit application service covers only Ecoflow DPU+SHP2 、DPUX+SHP3 or Titans＋SHP10 systems. It does not cover permit applications involving third-party systems, and the electrician reserves the right to decline permit applications related to third-party products.
D. Payment Method
Any additional fees not covered by the standard installation service—such as materials, or permit application fees—must be paid directly by the user to the electrician, based on the actual quotation provided and the prevailing local permit costs.EcoFlow reserves the right to reasonably determine and clarify the scope of the installation service fee based on actual site conditions and applicable requirements.
III. Service Limitations and Liabilities
A. Independent Service Agreement
EcoFlow arranges installation services through independent third-party electricians. Such electricians are responsible for their own pricing, workmanship, performance, and service quality. EcoFlow shall not be responsible or liable for the acts or omissions of these independent electricians, except to the extent required by applicable law.
B. Service Refusal Based on Property Assessment
The electrician reserves the right to refuse installation service if, upon on-site assessment, the property is determined to be unsuitable for installation. In such cases, the user remains responsible for the cost of the on-site assessment, regardless of whether the installation proceeds.
C. Liability for Unauthorized Installation
EcoFlow shall NOT be held liable for any product issues, defects, or damages resulting from installation performed by an unauthorized installer. In such cases, the user shall bear full responsibility for any required after-sales service, maintenance, or repairs, and such services may not be covered under EcoFlow’s standard warranty or support policies, subject to applicable law.
D. No Refund after Installation
Once the actual installation work has commenced, the installation fee is non-refundable, except where the installation cannot be completed due to reasons attributable to EcoFlow or its service providers. If the user is dissatisfied with the product after the Product(s) has been installed and wishes to request a return, the user shall be responsible for (a) the non-refundable installation fee, and (2) the full cost of removing the installed SHP2/SHP3/ATS/SHP10. These costs will not be covered by EcoFlow, except as otherwise required by applicable law or expressly agreed by EcoFlow in writing . Ecoflow Installation Service Refund Policy can be found at https://us.ecoflow.com/pages/installation-refund-policy
E. Cancellation After On-Site Assessment
If the user cancels the installation service after the electrician has conducted an on-site assessment but before the installation of the Products begins, or if the installation site is determined to be unsuitable for installation, the installation service fee will be refunded, less the applicable on-site visit/assessment fee. The on-site visit/assessment fee may be up to USD $500, with the exact amount varying by state.
IV. User Responsibilities
A. Accurate Information Provision
When placing an order, the user must provide accurate personal details, including shipping address and home installation address. The user is also responsible for ensuring that someone is present at the premises and that the provided contact information is reachable at the time of the engineer’s visit. If the user needs to reschedule the installation, they must notify EcoFlow customer service via the official hotline or other designated methods at least one (1) day in advance. Failure to do so may result in an on-site visit/assessment fee of up to USD $500, which will be charged to the user.
B. Installation Conditions Assurance
The user shall ensure that their residence, existing distribution panel, and electrical load equipment meet the required installation conditions. If installation cannot proceed, or if additional costs arise due to issues with the home’s infrastructure or non-compliance, the user shall bear full responsibility for such circumstances and related expenses.
V. Disclaimer and Final Interpretation
A. Service Interruption
EcoFlow does not guarantee that the installation service will be free from interruptions, delays, or failures. EcoFlow shall NOT be held liable for any service interruptions caused by force majeure, third-party actions, or circumstances attributable to the user.
B. Limitation of Liability
To the fullest extent permitted by applicable law, Ecoflow and its affiliates shall NOT be liable for any indirect, incidental, or consequential damages arising from or related to the installation service, including but not limited to property damage, loss of use, or loss of profits, unless such damages result from Ecoflow's gross negligence or willful misconduct. To the fullest extent permitted by applicable law, the total liability of Ecoflow and its affiliates shall be limited to the amount actually paid by the user for the installation service.
C. Wall Damage
The drilling of holes or structural modifications made during the installation process are deemed standard and necessary procedures to complete the service. The installer shall not be liable for restoring or repairing any normal wall damage or alterations (such as drilling, mounting, or cutting) that occur as part of the installation.
This exclusion does not apply to damage caused by the installer's negligence, improper workmanship, or actions beyond the scope reasonably necessary for the installation.
D. Final Interpretation and Updates
EcoFlow reserves the right to update or modify these Installation Terms and Conditions from time to time. Any updates or modifications will apply to installation services purchased after the updated Terms are published on EcoFlow's official website, unless otherwise required by applicable law.
E. Governing Law
These Terms shall be governed by the applicable laws of the United States and the state in which the installation service is performed, without limiting any mandatory consumer protection rights available to the user under applicable law.
