Ecoflow Installation Terms and Conditions (United States)
I. Scope of Installation Service
A. Service Content
This installation service is strictly limited to the standard installation service of the EcoFlow Smart Home Panel 2 (“SHP2”) , EcoFlow Smart Home Panel 3("SHP3"), EcoFlow Smart Gateway("ATS") or any bundle that includes the SHP2, SHP3 and ATS alongside other EcoFlow products, including but not limited to the Delta Pro/ Delta Pro Ultra/ Delta Pro Ultra X Series (collectively referred to as the “Products”). Standard installation service includes on-site visit by a certified electrician and the installation of the Products, including replace the existing load center with SHP3, wiring the SHP2/SHP3/ATS to the existing load center.
Please note that this installation service does NOT include wiring the Delta Pro/ Delta Pro Ultra/ Delta Pro Ultra X Series to solar panels or photovoltaic (PV) systems, nor does it cover the cleaning or disposal of any debris generated during the installation process. If a user requests wiring to solar or PV systems, the electrician reserves the right to decline the installation service.
B. Installation Conditions
The user's home electrical system must fully comply with all applicable local government regulations and electrical standards. Any unauthorized modifications to the home circuit—i.e., changes made without official government approval—will render the property ineligible for installation.
If the user's residence is unusually large, resulting in extended wiring distances or undervoltage risks, the installation may fail to meet the requirements of the National Electrical Code (NEC) or other applicable codes and regulations. In such cases, the installation cannot proceed.
Furthermore, in the event of any unforeseen circumstances that affect the safety, legality, or practicality of the installation, EcoFlow reserves the sole right to determine the final feasibility of performing the service.
C. Territory:
Our installation service covers most areas in the United States. Please verify coverage by entering your ZIP code during checkout. If the order cannot be placed, it indicates your area is currently not serviced - please contact customer support for assistance. Note: ZIP code verification may have minor discrepancies. If service is ultimately unavailable in your location, our customer service team will contact you and process your refund.
D. Service Benefits
The installation service benefits promoted are exclusively available to users who place an order and complete a successful payment for the installation service through the official EcoFlow website （https://www.ecoflow.com/us & https://us.ecoflow.com/）. Orders made through third-party platforms or other sales channels are not eligible for these benefits.
II. Installation Fees and Additional Costs
Before proceeding with installation, please note that additional travel costs, labor costs, excess materials, or permit application fees may apply depending on local conditions, regulatory requirements, or site-specific circumstances.
A. Installation Service Fee Coverage
The standard Installation Service Fee for Smart Home Panel 2 (SHP2), Smart Home Panel 3 (SHP3), or Smart Gateway (ATS) ONLY covers the standard installation labor costs.
Scope of Standard Installation:
Smart Home Panel 2 (SHP2): Replacement of the existing electrical panel; or Installation as a sub‑panel positioned adjacent to the existing electrical panel.
Smart Home Panel 3 (SHP3): Replacement of the existing electrical panel.
Smart Gateway (ATS): Installation upstream of the existing electrical panel and positioned adjacent to it.
B. Exclusions from the Installation Service Fee
The installation service fee listed on the official EcoFlow website does NOT include the following additional costs, which must be borne by the user:
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All materials, hardware, and accessories required to either connect the Smart Home Panel 2 (SHP2), Smart Home Panel 3 (SHP3), or Smart Gateway (ATS) to the upstream distribution panel, or replace the existing distribution panel with the SHP2, SHP3, or ATS.
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Replacement or addition of electrical components such as Overcurrent Protection Devices (OCPD), circuit breakers, fuses, junction boxes, fuse box, electric meter box, distribution panel, etc.
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Existing electrical panel upgrade.
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Permit application fees required by local regulations or utility companies.
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Electrician’s on-site visit fee. This fee may be waived if (a) the user proceeds with the installation service, and (b) the electrician confirms that the installation site meets the necessary installation conditions.
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Any structural modifications, wall openings, patching, painting, or non-electrical work needed to complete the installation.
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Additional labor costs for installing the Smart Home Panel 3 (SHP3) as a sub‑panel.
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Additional travel costs if the installation site is located outside the electrician’s standard service area.
C. Permit fee coverage
A permit application fee of $500 will be charged on the official website. If the actual permit application fee exceeds $500, the user shall pay the amount exceeding $500 directly to the electrician. The permit application fee shall be based on the invoice or receipt provided by the electrician.
D. Payment Method
Any additional fees not covered by the standard installation service—such as materials, or permit application fees—must be paid directly by the user to the electrician, based on the actual quotation provided and the prevailing local permit costs. EcoFlow reserves the right to the final interpretation of the installation service fee and its applicable scope.
III. Service Limitations and Liabilities
A. Independent Service Agreement
The installation service constitutes a direct agreement between the customer and the electrician. Ecoflow is NOT a party to this agreement and therefore assumes no responsibility or liability for the electrician’s pricing, workmanship, performance, or service quality.
B. Service Refusal Based on Property Assessment
The electrician reserves the right to refuse installation service if, upon on-site assessment, the property is determined to be unsuitable for installation. In such cases, the user remains responsible for the cost of the on-site assessment, regardless of whether the installation proceeds.
C. Liability for Unauthorized Installation
EcoFlow shall NOT be held liable for any product issues, defects, or damages resulting from installation performed by an unauthorized installer. In such cases, the user shall bear full responsibility for any required after-sales service, maintenance, or repairs, and such services may not be covered under EcoFlow’s standard warranty or support policies.
D. No Refund after Installation
Once the installation service has commenced, the installation fee is non-refundable, regardless of the outcome. If the user is dissatisfied with the product after the Product(s) has been installed and wishes to request a return, the user shall be responsible for (a) the non-refundable installation fee, and (2) the full cost of removing the installed SHP2/SHP3/ATS. These costs will not be covered by EcoFlow under any circumstances. Ecoflow Installation Service Refund Policy can be found at https://us.ecoflow.com/pages/installation-refund-policy
E. Cancellation After On-Site Assessment
If the user cancels the installation service after the electrician has conducted an on-site assessment, but before the comemencement of the installation of the Products, the installation fee will be refunded, less a deduction for the on-site assessment fee. This assessment fee may be up to USD $500, and the exact amount varies by state.
IV. User Responsibilities
A. Accurate Information Provision
When placing an order, the user must provide accurate personal details, including shipping address and home installation address. The user is also responsible for ensuring that someone is present at the premises and that the provided contact information is reachable at the time of the engineer’s visit. If the user needs to reschedule the installation, they must notify EcoFlow customer service via the official hotline or other designated methods at least one (1) day in advance. Failure to do so may result in an on-site visit fee of up to USD $500, which will be charged to the user.
B. Installation Conditions Assurance
The user shall ensure that their residence, existing distribution panel, and electrical load equipment meet the required installation conditions. If installation cannot proceed, or if additional costs arise due to issues with the home’s infrastructure or non-compliance, the user shall bear full responsibility for such circumstances and related expenses.
V. Disclaimer and Final Interpretation
A. Service Interruption
EcoFlow does not guarantee that the installation service will be free from interruptions, delays, or failures. EcoFlow shall NOT be held liable for any service interruptions caused by force majeure, third-party actions, or circumstances attributable to the user.
B. Limitation of Liability
To the fullest extent permitted by applicable law, Ecoflow and its affiliates shall NOT be liable for any indirect, incidental, or consequential damages arising from or related to the installation service, including but not limited to property damage, loss of use, or loss of profits, unless such damages result from Ecoflow's gross negligence or willful misconduct. In all cases, the total liability of Ecoflow and its affiliates shall be limited to the amount actually paid by the user for the installation service.
C. Wall Damage
The drilling of holes or structural modifications made during the installation process are deemed standard and necessary procedures to complete the service. The installer shall not be liable for restoring or repairing any normal wall damage or alterations (such as drilling, mounting, or cutting) that occur as part of the installation.
D. Final Interpretation and Updates
EcoFlow reserves the right to the final interpretation of these Installation Terms and Conditions. Users are encouraged to review these Terms periodically, as EcoFlow may update or modify them at its sole discretion without prior notice.
