Live Installation Support
 
Members-only

Live Installation Support

Free
Flexible installment payment options available.
EcoFlow offers two installation support options:
1) Live Installation Support (Remote)
Use your own installer or electrician and receive official EcoFlow live video guidance during installation.
EcoFlow provides real‑time support to ensure the installation follows EcoFlow standards.
2) Turnkey On‑Site Installation
EcoFlow‑certified professionals handle the full installation process, including scheduling, permitting (if applicable), on‑site installation, setup, and user instructions.
Service Flow:
Order → Scheduling → Permit Application (if required) → Installation & Setup → Customer Verification
Overview
2 pcs
2% OFF
3 - 4 pcs
3% OFF
5 - 10 pcs
7% OFF
11 - 20 pcs
9% OFF
20+ pcs
10% OFF
USD $0 $299 -$299
This is a pre order item. We will ship it when it comes in stock.
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Official Live Installation Support

1
Live Demo Environment

Step‑by‑step video support using our fully prepared installation setup, making the process easier to follow.

2
Real‑Time Q&A

Instant answers to installation questions during the live session for greater efficiency.

3
Remote Site Survey

Live video review of your installation site with tailored setup recommendations.

4
Limited‑Time Free Access

Join the pilot program now to experience this service at no cost.

Who It’s For

Who It’s For

Users who have not yet installed Smart Home Panel 2, Smart Home Panel 3 and Smart Gateway.

Installation personnel must meet the qualifications required by local codes and regulations.

EcoFlow 4-Step Live Installation Support Process

1
Remote Site Survey

Live video session to review site conditions, confirm installation preferences, provide suggestions in accordance.

2
Installation Support

Step-by-step live instructions covering mounting, drilling, and making connections.

3
Operation Walkthrough

Overview of essential functions, app setup, and basic controls — all demonstrated live during the session.

4
Completion Review

Key installation points shown via camera, with discussion and Q&A to ensure the process follows the agreed plan.

Installation Process Overview

1. Online Booking

Submit the online reservation form. Our support team will contact you within two business days.

2. Installation Planning

At least two business days before installation, provide details of your installation environment. Confirm tools, materials, and stable internet connection.

3. Remote Site Review
(If Required)

Join a secure video session with our official installation support team to review and confirm the installation environment.

4.Live Installation Guidance

At the agreed time, receive real-time, step-by-step live support to complete the installation according to the plan.

5.Setup & Use

With guidance, configure your product and begin using your system immediately.

Important:


Service Duration: The maximum duration for this service is up to 7 hours and cannot extend across multiple days. If the actual installation time exceeds one day, we may adopt alternative support arrangements.

Warning:
This support is for informational guidance only and does not replace a licensed electrician. Electrical work can be hazardous. Always follow local codes and hire a qualified electrician where required.

Note: EcoFlow’s Live Video Installation Support does not replace professional electrical services or inspections. You are responsible for using a qualified installer, complying with local codes, and obtaining any required permits and inspections.

How to Schedule


Book an appointment through our official website or call our service hotline

Service Hotline


+1 (800)-368-8604

Service Hours

Mon–Fri, 9 a.m. – 7 p.m. (EST)


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