Prime Day

1. Promotional Period

The EcoFlow Prime Day Sale promotion (hereinafter referred to as the 'Promotion Period') begins at 12:00 AM PDT on June 23, 2025, and ends at 11:59 PM PDT on July 7, 2025.

2. Eligibility

This promotion is available to all U.S. residents with a valid shipping address on the continental U.S. who are 18 years or older as of June 23, 2025 (hereinafter referred to as "Participants"). Offers are not valid in Alaska, Hawaii, Puerto Rico, or the Virgin Islands.

3. Free Gift Offer  

A. During the Promotion Period, members who place a single order over $500 will receive a free RAPID Magnetic Power Bank (5000mAh) ($69.99). Additionally, for any customer (member or not), a single order over $2,500 will receive two free 125W Bifacial Modular Solar Panels ($499). All gifts will be shipped to the same address as the qualifying order.  

B. Each order is eligible for one free gift only.   

C. Free gifts given during the Promotion Period are non-transferable, non-exchangeable, non-refundable, and non-upgradable.  

D. The order value refers to the pre-tax price (i.e., subtotal price). If the product price includes tax, the order value will include tax.  

E. Free gifts will be automatically added to qualifying orders placed on EcoFlow’s official website (us.ecoflow.com).  

F. The free gift offer is exclusively available on EcoFlow’s official website (us.ecoflow.com).

G. If you request a refund, it will be processed based on the actual payment amount. If you receive a free gift, it must be returned for the refund to be processed. Any free gift included with your order must be returned in its original condition if the main product is returned. If the gift is not returned or is returned damaged, its value will be deducted from the refund amount.

4. Membership Benefits

A. Limited-time Member Prices  

i. Some products enjoy member prices on the Sale promotion page (https://us.ecoflow.com/pages/prime-day). This offer applies to selected products, as indicated on the product page.  

ii. Limited-time members-only prices do not qualify for the 30-day price match guarantee.

5. Installation Subsidy  

A. Valid from 12:00 AM PDT on June 23, 2025, to 11:59 PM PDT on July 7, 2025.  

B. Customers will automatically get $500 off when they add to cart and finish orders with code: 500OFF, for use with the following bundles: DELTA Pro Ultra + Smart Home Panel 2 + Installation, DELTA Pro 3 + Smart Home Panel 2 + Installation, 2 × DELTA Pro 3 + 50 Amp Hub + Smart Home Panel 2 + Installation, Smart Home Panel 2 + Installation and Installation Service.  

C. This Installation Subsidy is non-stackable with other discounts.  

D. Installation Service Scope  

Project Manager: Enjoy VIP services such as installation guidance and usage consultation.  

Professional Installation Service: Our installation follows 7 standardized operating procedures.  

Provision of Auxiliary Materials: All electrical wires within 6 feet are included. If the materials needed exceed this scope, fees will be charged according to the standards in the "Service Instructions". 

Removal of Sub Panel: For scenarios where you're upgrading an existing sub panel, we'll remove the old one for free.
6. Installation Terms & Conditions

Scope of Installation Service

A. Service Content: This installation service is strictly limited to the standard installation service of the EcoFlow Smart Home Panel 2 (“SHP2”) or any bundle that includes the SHP2 alongside other EcoFlow products, including but not limited to the Delta Pro Series (collectively referred to as the “Products”). Standard installation service includes on-site visit by a certified electrician and the installation of the Products, including wiring the SHP2 to the existing load center.Please note that this installation service does NOT include wiring the Delta Pro Series to solar panels or photovoltaic (PV) systems, nor does it cover the cleaning or disposal of any debris generated during the installation process. If a user requests wiring to solar or PV systems, the electrician reserves the right to decline the installation service.

B. Installation Conditions: The user's home electrical system must fully comply with all applicable local government regulations and electrical standards. Any unauthorized modifications to the home circuit—i.e., changes made without official government approval—will render the property ineligible for installation.If the user's residence is unusually large, resulting in extended wiring distances or undervoltage risks, the installation may fail to meet the requirements of the National Electrical Code (NEC) or other applicable codes and regulations. In such cases, the installation cannot proceed.Furthermore, in the event of any unforeseen circumstances that affect the safety, legality, or practicality of the installation, EcoFlow reserves the sole right to determine the final feasibility of performing the service.

C. Territory: This installation service is available in most areas across the United States. However, service coverage is subject to zip code verification at the time of order placement. If the verification indicates that installation is not available in the user’s area, it means that the region is temporarily outside the service coverage zone. In such cases, EcoFlow will promptly contact the user and issue a refund for the order.

D. Service Benefits: The installation service benefits promoted are exclusively available to users who place an order and complete a successful payment for the installation service through the official EcoFlow website （https://www.ecoflow.com/us & https://us.ecoflow.com/）. Orders made through third-party platforms or other sales channels are not eligible for these benefits.

Installation Fees and Additional Costs

A. Installation Service Fee Coverage: The standard Installation Service Fee listed on the official EcoFlow website includes the on-site visit fee, installation labor costs, and material costs required to install the Products within a maximum distance of 2(two) feet from the upstream distribution box. Any additional distance or special installation requirements may incur extra charges, subject to assessment by the electrcian

B. Exclusions from the Installation Service Fee: The installation service fee listed on the official EcoFlow website does NOT include the following additional costs, which must be borne by the user:

-Extra material and labor charges resulting from (a) an excessive distance between the Smart Home Panel 2 (SHP2) and the existing distribution panel, or (b) incompatibility between existing circuit breakers and the SHP2.

-Permit application fees required by local regulations in certain jurisdictions.

-Electrician's on-site assessment fee. This fee may be waived if (a) the user proceeds with the installation service, and (b) the electrician confirms that the home meets the necessary installation conditions.

C. Payment Method: Any additional fees not covered by the standard installation service—such as excess labor or materials, or permit application fees—must be paid directly by the user to the electrician, based on the actual quotation provided and the prevailing local permit costs. EcoFlow reserves the right to the final interpretation of the installation service fee and its applicable scope.

Service Limitations and Liabilities

A. Independent Service Agreement: The installation service constitutes a direct agreement between the customer and the electrician. Ecoflow is NOT a party to this agreement and therefore assumes no responsibility or liability for the electrician’s pricing, workmanship, performance, or service quality.

B. Service Refusal Based on Property Assessment: The electrician reserves the right to refuse installation service if, upon on-site assessment, the property is determined to be unsuitable for installation. In such cases, the user remains responsible for the cost of the on-site assessment, regardless of whether the installation proceeds.

C. Liability for Unauthorized Installation: EcoFlow shall NOT be held liable for any product issues, defects, or damages resulting from installation performed by an unauthorized installer. In such cases, the user shall bear full responsibility for any required after-sales service, maintenance, or repairs, and such services may not be covered under EcoFlow’s standard warranty or support policies.

D. No Refund after Installation: Once the installation service has commenced, the installation fee is non-refundable, regardless of the outcome. If the user is dissatisfied with the product after the Product(s) has been installed and wishes to request a return, the user shall be responsible for (a) the non-refundable installation fee, and (2) the full cost of removing the installed SHP2. These costs will not be covered by EcoFlow under any circumstances. Ecoflow Installation Service Refund Policy can be found at EcoFlow Installation Service Refund Policy.

E. Cancellation After On-Site Assessment: If the user cancels the installation service after the electrician has conducted an on-site assessment, but before the comemencement of the installation of the Products, the installation fee will be refunded, less a deduction for the on-site assessment fee. This assessment fee may be up to USD $500, and the exact amount varies by state.

User Responsibilities

A. Accurate Information Provision: When placing an order, the user must provide accurate personal details, including shipping address and home installation address. The user is also responsible for ensuring that someone is present at the premises and that the provided contact information is reachable at the time of the engineer’s visit.
If the user needs to reschedule the installation, they must notify EcoFlow customer service via the official hotline or other designated methods at least one (1) day in advance. Failure to do so may result in an on-site visit fee of up to USD $500, which will be charged to the user.

B. Installation Conditions Assurance: The user shall ensure that their residence, existing distribution panel, and electrical load equipment meet the required installation conditions. If installation cannot proceed, or if additional costs arise due to issues with the home’s infrastructure or non-compliance, the user shall bear full responsibility for such circumstances and related expenses.

Disclaimer and Final Interpretation

A. Service Interruption: EcoFlow does not guarantee that the installation service will be free from interruptions, delays, or failures. EcoFlow shall NOT be held liable for any service interruptions caused by force majeure, third-party actions, or circumstances attributable to the user.

B. Limitation of LiabilityTo the fullest extent permitted by applicable law: Ecoflow and its affiliates shall NOT be liable for any indirect, incidental, or consequential damages arising from or related to the installation service, including but not limited to property damage, loss of use, or loss of profits, unless such damages result from Ecoflow's gross negligence or willful misconduct. In all cases, the total liability of Ecoflow and its affiliates shall be limited to the amount actually paid by the user for the installation service.

C. Wall Damage: The drilling of holes or structural modifications made during the installation process are deemed standard and necessary procedures to complete the service. The installer shall not be liable for restoring or repairing any normal wall damage or alterations (such as drilling, mounting, or cutting) that occur as part of the installation.

D. Final Interpretation and Updates: EcoFlow reserves the right to the final interpretation of these Installation Terms and Conditions. Users are encouraged to review these Terms periodically, as EcoFlow may update or modify them at its sole discretion without prior notice.

7. 30-Day Price Match Guarantee  

A. Orders placed on us.ecoflow.com during the Promotion Period are eligible for a 30-day price match guarantee.  

B. If a lower price is found on us.ecoflow.com within 30 days of the order date (excluding flash sale and members-only prices), participants can contact support@ecoflow.com for a price adjustment.  

C. For orders that include a free gift, the refund amount will be adjusted by subtracting the gift's value from the price difference. 

D. This Price Guarantee applies to purchases from us.ecoflow.com only. Lower price must be for the identical product on us.ecoflow.com.   

E. This price-match does not apply to marketplace resellers, financing offers, coupons, gift card offers, bundles, free items, customizable configurations, specialty products, pricing errors, service and installation offers, items advertised as limited-quantities, out-of-stock items, deal-of-the-day, flash sales, closeouts, discontinued, clearance, final sale or any paid membership club offers.

8. General Terms  

A. If you encounter any issues during the promotional period, please contact us at support@ecoflow.com for assistance.  

B. Delivery service is unavailable for orders shipped to Guam, island regions, Puerto Rico, Hawaii, or Alaska. Please refer to our shipping policy for more details.  

C. EcoFlow reserves the right to modify or cancel the promotion at any time, as permitted by applicable law. We also reserve the right to exclude any customer from the promotion in cases of fraud or abuse.  

D. Participants agree to be bound by these terms and understand that EcoFlow’s decisions are final and binding. No correspondence or appeals regarding the promotion will be entertained. EcoFlow reserves the right to make final interpretations regarding this promotion.  

E. During the promotion, all orders must comply with EcoFlow's purchase agreement and return policy.  This promotion is not available for wholesale or distributor orders.  

F. Unauthorized or fraudulent activities will result in disqualification from the promotion.  

G. Participants must comply with all applicable laws and regulations.  

H. All gifts in this promotion are limited in quantity and will be allocated on a first-come, first-served basis. Any issues not covered in these terms will be subject to EcoFlow's final interpretation.  

I. EcoFlow is not responsible for delays caused by reasons beyond its control, including, but not limited to, network transmission failures.  

J. EcoFlow is not liable for any direct or indirect losses or damages incurred by either party (including participants) due to actions or negligence related to the promotion.  

K. Participants agree to release EcoFlow from any claims, including those arising from breach of contract, tort, negligence, or other legal or equitable causes related to participation in the promotion.  

L. There may be certain orders that we are either unable to accept or must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We are not responsible for inaccuracies or errors.  

M. EcoFlow reserves the right to decide on any dispute arising from or in connection with the promotion